General

How do you ensure the security of customer data?
We take data security extremely seriously. Our operations are governed by industry-leading standards, including ISO/IEC 27001:2022 for information security management and AICPA SOC (System and Organization Controls) compliance. These certifications reflect our rigorous commitment to safeguarding customer data through structured risk management, access controls, continuous monitoring, and secure operational practices. Whether you’re interacting with our team or using any of our solutions, your data is protected by robust, independently-audited security frameworks.
Can Tektome work within my company’s private server or on-premise system?
Yes. By default, we operate securely on the cloud (Microsoft Azure). For clients with strict data requirements, we offer private cloud or on-premise deployment options, keeping AI models up to date.
What file types do you work with?
We are specialised in working with AEC files like PDFs, DOCs, Images and Spreadsheets and certain BIM files.
How is Tektome different from ChatGPT or other Retrieval-Augmented Generation (RAG) systems?
Tektome optimises your AEC data through pre-processing (for structure) and post-processing (for accuracy), while maintaining strict data isolation. Unlike public AI systems, we do not fine-tune on your data, ensuring privacy and eliminating hallucinations.
Is my data used to train your AI models?
No. Your company data remains private and siloed. We do not use client data for model training, and each customer’s environment is fully segregated for security.
Are you VC-funded?
No, we are proudly self-funded. Our team has already launched successful products in the market that generate sustainable revenue, allowing us to grow independently without relying on venture capital. This gives us the freedom to focus on long-term value and product excellence without external pressures.

KnowledgeBuilder

What can I use KnowledgeBuilder for?
KnowledgeBuilder transforms unstructured files like past project drawings, reports, and meeting notes into structured, searchable knowledge. This allows your team to avoid repeating past mistakes, reuse internal know-how, and spark design innovation with AI-assisted insights.
What file formats does KnowledgeBuilder support?
KnowledgeBuilder supports a variety of formats, including scanned PDFs, CAD drawings, proposals, photos, and meeting minutes. It uses AI to extract key data regardless of layout or format, making it highly flexible across different document types.
Are my company’s files safe while using your system?
Yes. KnowledgeBuilder is built with enterprise-grade security as a core principle. We are certified under ISO/IEC 27001:2022 and AICPA SOC, ensuring our platform follows globally recognized standards for data confidentiality, integrity, and availability. This includes encrypted data storage and transmission, secure access protocols, continuous compliance monitoring, and regular audits. Whether you're managing requirements, collaborating with stakeholders, or exporting reports, your data is protected every step of the way.
How can I start using KnowledgeBuilder, how to download it?
There's no need to download anything. KnowledgeBuilder is accessed via the Tektome platform. To get started, you can request a free trial, upload your files directly (e.g., Revit or PDFs), and follow a guided setup with support from the Tektome team.

ReqManager

Who can use ReqManager?
Our main consumers are architects and engineers. However people in different positions may use our platform in different usecases. For example architects may use this to sort through regulations, meeting notes, company standards, knowledge from past projects. A personnel from the Quality Management team would focus more on past mark ups, issues experienced in past projects. Users are able to customize and access the information in their need.
What can I use ReqManager for?
ReqManager allows you to organise all requirements and give easy access.
How can I start using ReqManager, how to download it?
It is a SaaS. simply sign up and start using on your browser.
How accurate are the results returned by ReqManager’s AI search?
While no AI is perfect, ReqManager includes verification tools that let users trace results back to the original documents, ensuring confidence in every output.
Which regulations does ReqManager support?
We focus on publicly issued documents from government and public sector bodies, ensuring no copyright issues. Our coverage includes Tokyo, London, and other major cities - with expansion ongoing.
Is data handled in ReqManager secure?
Absolutely. ReqManager is built with enterprise-grade security as a core principle. We are certified under ISO/IEC 27001:2022 and AICPA SOC, ensuring our platform follows globally recognized standards for data confidentiality, integrity, and availability. This includes encrypted data storage and transmission, secure access protocols, continuous compliance monitoring, and regular audits. Whether you're managing requirements, collaborating with stakeholders, or exporting reports, your data is protected every step of the way.